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Ordering Books

How to Contact Wrox Customer Care

If you have questions that these Support pages do not address regarding ordering Wrox products; orders already placed; book information, price, or availability; or establishing a Wrox account, contact our Wrox Customer Care Department:

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
Web: http://support.wiley.com

Hours: Weekdays, 8:00 a.m. to 8:00 p.m. Eastern Time

Ordering by Phone, Fax, E-mail, or Mail

You can order Wrox products directly from the address and phone numbers shown below. We accept payment by check, money order, or credit card. We accept American Express, Visa, Mastercard, and Discover. Checks and money orders must be drawn on a U.S. bank. If you already have a Wrox account and wish to place a telephone order, please have your Wrox account number readily available when you call.

Customer Care Center
10475 Crosspoint Blvd.
Indianapolis, IN 46256
Phone: (877) 762-2974
Fax: (800) 597-3299
Web: http://support.wiley.com

Hours: Weekdays, 8:00 a.m. to 8:00 p.m. Eastern Time

Safe-Shopping Guarantee

When you use your credit card to shop at Wrox.com, rest assured that your transaction is secure. Our servers use Secure Sockets Layer (SSL), an advanced encryption technology — the Internet standard for secure transactions. This technology safeguards your personal information and guarantees privacy.

Your order information and purchase history are further protected by a password you choose. If you forget your password, we will first verify your identity, then send a new password to the e-mail address listed in your Wrox.com account.

Setting Up an Online Account

You are invited to establish a personal account when you make a purchase on Wrox.com. Establishing an account enables you to track recent orders, view your order history, and keep your basic account information up to date. After completing your checkout process, all you have to do is select a password and your account will be ready to go. Then you will be able to access your account information at any time by clicking on the My Account link located in the top right-hand corner of most pages on this site.

Lost Your Password?

If you've lost or forgotten the password for your Wrox.com account, we can send you a new one. Anywhere you're asked to provide a password, there will be a link to our Password Retrieval page. Just click on the link, fill out the form, and submit. If you forget your password, we will first verify your identity, then e-mail you a new password.

Special Offers & Promotional Codes

If you have a promotional (or discount) code to apply toward your purchase, please enter the code in the promotional code field in your shopping cart. If you mail, fax, or phone in your order, be sure to include the code to receive your discount. You'll find promotional codes on various Wrox mailings, on special offers pages, and at the conferences at which we exhibit.

Customers Outside the United States

Wrox.com can ship orders to the United States, all U.S. Protectorates, the Caribbean, Mexico, Central America, South America, and Canada. If you would like to have Wrox products shipped to other international locations, please consult the contact information listed below.

Shipping to: Canada

Website: www.wiley.ca

John Wiley & Sons Canada, Ltd.
6045 Freemont Boulevard
Mississauga, ON
L5R 4J3

Phone: (800) 567-4797 or (416) 236-4433
Fax: (800) 565-6802 or (416) 236-8743

Shipping to: Germany, Austria, Switzerland, Luxembourg, Liechtenstein

Website: www.wiley-vch.de

Wiley-VCH Verlag GmbH
Customer Service Department
P.O. Box 101161
D-69451 Weinheim

Phone: +49 6201 606152
Fax: +49 6201 606184
E-mail: sales-books@wiley-vch.de

Shipping to: All of Africa, all of Europe, Japan, Middle East, Malta, Cyprus, Russia, Moldavia, Belorussia, Ukraine, Turkmenistan, Azerbaijan, Georgia, Uzbekistan, Tajikistan, Latvia, Estonia, Lithuania, Kyrgyzstan, Pakistan

Website: www.wileyeurope.com

John Wiley & Sons, Ltd.
Customer Services Department (ref. DMW)
1 Oldlands Way
Bognor Regis
West Sussex
PO22 9SA

Phone: +44 1243 843294
Fax: +44 1243 843296
E-Mail: cs-books@wiley.co.uk

Shipping to: Australia, New Zealand and Pacific Islands

Website: www.johnwiley.com.au

John Wiley & Sons Australia, Ltd.
Australian Distribution Centre
33 Windorah Street
Stafford QLD 4053

Toll free phone (from within Australia only) 1800 777 474
Toll free phone (from New Zealand only) 0800 448 200
Other overseas phone + 61 7 33548455
Toll free fax (from within Australia only) 1800 802 258
Overseas fax number + 61 7 33527107
E-mail: custservice@johnwiley.com.au

Shipping to: Bangladesh, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Maldives, Malaysia, Mauritius, Myanmar, Nepal, North Korea, People's Republic of China, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Vietnam (phone, mail or fax orders only)

John Wiley & Sons Singapore Pte. Ltd.
Singapore Distribution Center
CWT Commodity Hub
24 Penjuru Road, #08-01
Singapore 609128

Telephone: 65.6302.9838 (Main line)
Telephone: 65.6302.9800 (CSD Hotline)
Fax: 65.6265.1782
E-mail: csd_ord@wiley.com

Tax-Exempt Customers

To take advantage of your tax-exempt status when you place an order with Wrox.com, you need to furnish certain documentation. To expedite this process, please contact Wrox Customer Care directly by telephone at 877-762-2974 weekdays between 8 a.m. and 8 p.m. EST, or on the Web at http://support.wiley.com, to place your order.

Special Note for Mac Users

There is a known bug that prevents users on Macs using Internet Explorer from making purchases from our site. We are working to resolve this and apologize for any inconvenience it may cause. In the meantime, please use a different browser (such as Netscape or Safari) to complete your purchase.