Jim Knowlton is a software quality engineer with Automatic Data Processing (ADP), Inc., where he leads quality assurance efforts on ADP ’ s computer telephony integration and network video projects. He has been instrumental in introducing automated testing methodologies to their QA effort. He has more than fifteen years of experience in the software industry, including clients such as Symantec, Novell, Nike, and Zions Bank. He has extensive experience in open - source technologies, including Python, Ruby, PHP, Apache, and MySQL, and has also worked extensively in the areas of systems management and enterprise security. Jim holds a bachelor of arts degree in management and is currently working on a master of software engineering degree at Portland State University.